FAQ & Contact Us

Should you require any help with your order or have further questions after reading the FAQ, don’t hesitate to reach out through the following channels:

Email to contact@peetsj.net
DM us on Instagram

drawing of Peetsj sitting at a cafe table stirring coffee

FAQ / Frequently Asked Questions

Can I pick up my order at a convention?

Whenever I’m attending a convention, a free “Pickup at (ConventionName)” shipping option will be enabled a few weeks beforehand.
Should the option not yet be enabled please send me a DM or email <3. Don’t forget your order number when you visit my table!

What payment options are available in your shop?

You can pay safely with Paypal, iDeal, Creditcard, Belfius Direct Net, EPS, Bancontact, SOFORT, Giropay and more.

How long will processing and shipping my order take?

Generally processing orders takes 1-3 days (can be more if you have ordered a custom item such as a commission).
See Shipping Estimates for shipping times after the order has been sent out.

When will my package arrive?

If it was possible for your order, you will receive a Track & Trace code by email to track your package.
If you think your package has been lost please send me a message with your order # at contact@peetsj.net .
Tracking for orders shipped with DPD here. Tracking for orders shipped with PostNL here.

Why can’t I order from my country?

Because of both COVID and new shipping laws, we still cannot ship to all countries and have to add some countries seperately.
Please send us an email at contact@peetsj.net with which country you are from so we can look into available shipping options.

How do I return an item? Can I get a refund?

Please see the Returns & Refunds page for more information.

Do you draw everything yourself?

All products in my shop are drawn by me, unless it is a collaborative item such as a zine. It will be specified if that is the case.

Where do you order your products?

I make most products like stickers, pin badges and notepads at home!

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