Frequently asked questions

Should you require any help with your order or have any questions, don’t hesitate to reach out.
You can send an email to contact@peetsj.net or reach us on Instagram.

What payment options are available in your shop?

You can pay with Paypal, iDeal, Belfius Direct Net, EPS, Bancontact, SOFORT, Giropay and more.

How long will processing and shipping my order take?

Generally processing orders takes 1-3 days (can be more if you have ordered a custom item such as a commission).
See Shipping Estimates below for shipping times after the order has been sent out.

When will my package arrive?

If it was possible for your order, you will receive a Track & Trace code by email to track your package.
If you think your package has been lost please send me a message with your order # at contact@peetsj.net .

Why can’t I order from my country?

Because of both COVID and new shipping laws, we still cannot ship to all countries and have to add some countries seperately.
Please send us an email at contact@peetsj.net with which country you are from so we can look into available shipping options.

How do I return an item? Can I get a refund?

Please see the Returns & Refunds page for more information.

Shipping Estimates

Excludes order processing time, COVID/Brexit or any other type of delays, local holidays, potential Customs holdup.

CountryEstimated shipping time
Netherlands1-3 working days
Europe, UK3-7 working days
Rest of World5-12 working days

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